Website Fulfillment Policy

Service Overview

We provide professional website design and development services specifically tailored for authors. Our services include custom website creation, implementation, and delivery according to agreed-upon specifications.

Project Timeline and Delivery

1. Initial Consultation (1-2 business days)

• Review client requirements
• Discuss design preferences
• Define project scope

2. Project Proposal (3-5 business days)

• Detailed scope of work
• Timeline estimates
• Cost breakdown
• Deliverables list

3. Development Phase (2-6 weeks, depending on project scope)

• Design mockups
• Website development
• Content integration
• Client feedback and revisions

4. Testing and Launch (1-2 weeks)

• Quality assurance
• Mobile responsiveness testing
• Browser compatibility testing
• Website launch

Payment Terms

• 50% deposit required to commence work
• Remaining 50% due upon project completion
• Additional revisions beyond agreed scope billed at hourly rate
• Payment accepted via credit card, bank transfer, or other approved payment methods

Deliverables

Clients will receive:

• Fully functional website
• Access to content management system (if applicable)
• Training documentation and instructional videos
• Login credentials
• 14 days of post-launch technical support

Revision Policy

• One round of revisions included in base price
• Additional revision requests charged at standard hourly rate
• Major scope changes may require new project proposal

 Cancellation and Refund Policy

• Projects cancelled before development: 80% of deposit refunded
• Projects cancelled during development: Prorated refund based on work completed
• No refunds after website launch
• 14-day notice required for project cancellation

Support and Maintenance

• 14 days of complimentary post-launch support
• Optional ongoing maintenance packages available
• Emergency support available at premium rates
• Response time within 24-48 hours for standard support requests

Client Responsibilities

• Provide necessary content (text, images, brand assets)
• Review and approve deliverables within specified timeframes
• Maintain regular communication
• Provide hosting and domain credentials if applicable

Intellectual Property

• Client retains rights to their content and branding
• Developer retains rights to custom code and development frameworks
• Third-party assets licensed according to respective terms

Quality Guarantee

We guarantee:

• Mobile-responsive design
• Cross-browser compatibility
• SEO-friendly structure
• Secure development practices

Contact Information

Support Email: [email protected]

Business Hours: 10 AM - 4 PM

Response Time: Within 24 hours during business days